Contact

Reaching the right office within Los Angeles's layered governmental structure requires knowing which agency, jurisdiction, or district is responsible for a given matter. This page identifies contact pathways for matters related to Los Angeles Metro transit authority functions, distinguishes between the agencies that serve overlapping geographic areas, and explains what information to prepare before making contact. The Los Angeles region encompasses 88 incorporated cities and unincorporated county territory, making precise routing essential.

Additional contact options

Los Angeles Metro — formally the Los Angeles County Metropolitan Transportation Authority (LACMTA) — maintains distinct contact channels depending on the nature of the inquiry.

Customer Relations and General Information
The Metro Customer Relations line handles trip planning, fare inquiries, lost and found, and service complaints. Metro's published general customer contact number is 323-GO-METRO (323-466-3876), available Monday through Friday during standard business hours.

Lost and Found
Items recovered on Metro Rail or Metro Bus lines are logged through a separate Lost and Found process. Metro operates a dedicated lost and found portal through the LA Metro website and a physical facility at the Gateway Transit Center in downtown Los Angeles.

Americans with Disabilities Act (ADA) and Accessibility Services
Accessibility-related inquiries, including paratransit service through Access Services, are handled through a separate channel. Access Services — the agency that administers ADA complementary paratransit for Los Angeles County — operates at 800-827-0829. The Los Angeles Metro Accessibility Services page covers this program in greater detail.

Board and Public Comment
The Metro Board of Directors holds public meetings where formal public comment is accepted. Meeting schedules and agenda submission procedures are published on the Metro Board Secretary's webpage. Written public comments may also be submitted to the Board Secretary's office at One Gateway Plaza, Los Angeles, CA 90012.

Media and Press Inquiries
Press and media requests are directed to Metro's Communications Department, separately from customer relations. Routing a media inquiry through the general customer line typically results in delays.

How to reach this office

This reference site — losangelesmetroauthority.com — is a civic information resource, not an operational office of LACMTA or any government agency. Contacting this site will not result in a transit complaint being filed, a paratransit trip being scheduled, or any regulatory action being initiated.

For actual government agency contact, the following channels correspond to the 3 primary institutional actors most relevant to Metro transit matters:

1. Los Angeles County Metropolitan Transportation Authority (LACMTA) — One Gateway Plaza, Los Angeles, CA 90012; general line 323-466-3876; metro.net
2. Los Angeles County Board of Supervisors — 500 West Temple Street, Los Angeles, CA 90012; the Board directly appoints 4 of the 13 members of the Metro Board of Directors, per the LACMTA enabling statute
3. Southern California Regional Rail Authority (Metrolink) — 900 Wilshire Blvd, Suite 1500, Los Angeles, CA 90017; handles commuter rail distinct from Metro Rail operations. See the Southern California Regional Rail Authority page for the governance distinction.

The contrast between Metro Rail (urban heavy rail and light rail, operated by LACMTA) and Metrolink (regional commuter rail, operated by SCRRA) is a common point of confusion. Complaints about train delays on the A Line, B Line, or other Metro lines route to LACMTA. Complaints about Antelope Valley Line, Ventura County Line, or other Metrolink services route to SCRRA.

Service area covered

LACMTA serves all of Los Angeles County, a jurisdiction covering approximately 4,084 square miles and more than 10 million residents, according to the U.S. Census Bureau. This includes the 88 incorporated cities within the county as well as unincorporated communities administered directly by the county.

Metro's network spans:
- Metro Rail: 6 rail lines covering 105 miles of track as of the most recently published Metro system map
- Metro Bus: Dozens of local and rapid bus lines operating across the county, distinct from municipal bus operators such as the Big Blue Bus (Santa Monica) and Culver CityBus
- Metro Micro: On-demand micro-transit zones in specific neighborhoods

Municipal operators in cities such as Long Beach (Long Beach Transit), Pasadena (Pasadena Transit), and Santa Monica (Big Blue Bus) run parallel to but independent of LACMTA. Service area boundaries between these operators are defined by operating agreements and geographic zone maps. See Los Angeles Metro Bus Network for a detailed breakdown of which routes fall under LACMTA versus independent municipal operators.

What to include in your message

When contacting LACMTA or any related governmental office, a complete inquiry reduces processing time and avoids follow-up delays. Effective messages to government transit agencies include:

1. Date and time of the incident or trip in question, formatted with the specific line or route number
2. Station or stop name and direction of travel, not just a neighborhood reference
3. Type of issue: fare dispute, accessibility barrier, safety complaint, service gap, or policy question — each routes to a different department within Metro
4. TAP card number, if the inquiry relates to fare payment, balance disputes, or TAP account access
5. Prior reference or case number, if following up on an existing complaint filed through Metro's Customer Relations system
6. Accessible format request, if a response is needed in a language other than English or in an alternative format under ADA requirements

Complaints related to discrimination in transit services may be routed to Metro's Civil Rights Programs office, which administers compliance with Title VI of the Civil Rights Act of 1964 and ADA Title II requirements. These carry formal investigation timelines distinct from standard customer service inquiries.

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